Thank you for contacting our support team.

As discussed, please use the form below to send us a copy of your backup file.

We can then have a closer look into the issue and will respond back to you within 48 hours.

Please call us on 08 8275 2000 if you have any difficulty with this process.

Accepted file types: c11, b11, e11, c12, b12, e12, Max. file size: 64 MB.